Who To Contact at DSB:  send email to [email protected]
Area Employee/Department Web Link
Account balances and postings Any DSB branch, main bank Bookkeeping
Accounts payable (vendors) Pat Doyle, Mike Roberts  
ACH file origination Kim Clements More info >
ACH incoming posting Bookkeeping  
Advertising Matt Taylor  
Apps, connecting to/from Matt Taylor More info >
Bankruptcy Bill Nichols, Missy Holliday  
Change of address Any DSB branch, main bank Form >
Business Remote Deposit Capture (desktop) Kim Clements More info >
Check order with printer Harland Clarke Customer Service Reps www.ordermychecks.com / 1-800-355-8123
Checks re-order Customer Service Reps Online reordering site >
Close account Customer Service Reps

 
Construction draws Stephanie Lacey, Chelby Cummings  
Corporate donations Matt Taylor Form >
Credit bureau reporting problems Michael Carlson  
Credit card payments DSB Visa Call 1-800-423-7503  
Credit references Bookkeeping  
Debit card problems Customer Service Reps Dispute forms >
DSBconnect digital banking  Customer Service Reps, Matt Taylor More info >
DSB Financial Services Rex Frazier More info >
Employment Ernie Porter More info >
FDIC insurance coverage Rex Frazier More info >
Financial statements for loans Loan officer Blank forms >
Fraud on accounts, cards Nikki Jenner, Ashley Stapel  
Funds transfer: single live request Bookkeeping, tellers More info >
Funds transfer: recurring between DSB accounts Kim Clements (deposits), Ashley Brown (loans) More info >
Funds transfer: send out/receive in ACH Kim Clements More info >
Funds transfer: DSBconnect Customer Service Reps, Matt Taylor, More info >
Funds verification Bookkeeping  
Garnishments/Levies/Warrants Pat Doyle  
Individual Retirement Accounts (IRA) Kaitlin Beecham More info >
Letters of credit Garett Schreiber  
Lien release on vehicle Ashley Brown  
Loan advances: line of credit Ashley Brown, any loan officer  
Loan payments: how to, problems, notices, Lender Pay Ashley Brown Lender Pay
Loan payoff: ag, commercial Ashley Brown  
Loan payoff: Freddie Mac retained, FHLB/MPF retained Anyone in Real Estate Dept.  [email protected]
Loan payoff: in-house mortgage Anyone in Real Estate Dept.  [email protected]
Loan payoff: non-mortgage Any loan department employee  
Lost/stolen cards, checks Customer Service Reps More info >
Mortgage escrowing (taxes and insurance) Melissa Holliday  
Mortgage rates and application Any loan department employee, online application Janet Mercer Mortgage Center
Name change Customer Service Reps Form >
Notification of death Bookkeeping Form >
Online statements and notices Matt Taylor More info >
Open new checking/savings account Any CSR or online Online opening
Overdraft Privilege status Thomas Noble, Heather Deneault More info >
Overdrafts and returns Gayla Ketron, Thomas Noble More info >
Round Up Savings Customer Service Reps More info >
Safekeeping Liz Holaday  
Statements Bookkeeping for mailed Online Statements > More info >
Stop payment Bookkeeping Form >
Tax statements, year-end Liz Holaday  
Transfers/payments See above under "Funds Transfers" Forms >
U.S. savings bond redemptions Kaitlin Beecham More info >
Wallets, mobile: Apple Pay/Google Pay Matt Taylor More info >
Wire transfers out/in Pat Doyle Call our wire department during business hours 1-800-633-2423, or More Info >