Who To Contact at DSB
Area Employee/Department Web Link
Account balances and postings Any DSB branch, main bank Bookkeeping
Accounts payable (vendors) Pat Doyle  
ACH file origination Kim Clements More info >
ACH incoming posting Bookkeeping  
Advertising Nikki Rash  
Bankruptcy Bill Nichols  
Change of address Any DSB branch, main bank Form >
Business Remote Deposit Capture (desktop) Kim Clements More info >
Check order with printer Harland Clarke Customer Service Reps www.ordermychecks.com / 1-800-355-8123
Checks re-order Customer Service Reps Online reordering site >
Close account Any DSB branch, main bank Bookkeeping


Coin counting Tellers  
Collector coins Nikki Rash  
Construction draws Stephanie Lacey, Chelby Cummings  
Corporate donations Nikki Rash Form >
Credit bureau reporting problems Michael Carlson  
Credit card payments DSB Visa Call 1-800-423-7503  
Credit references Karen Mellenbruch  
Debit card problems Customer Service Reps Dispute forms >
DSBconnect digital banking  Matt Taylor, Heather Deneault More info >
DSB Financial Services Rex Frazier, Deb Knouft More info >
Employment Ernie Porter More info >
FDIC insurance coverage Rex Frazier More info >
Financial statements Any loan officer Blank forms >
Fraud on deposit accounts, debit cards Bookkeeping, Nikki Jenner, Ashley Stapel on cards  
Funds transfer: single live request Bookkeeping, tellers More info >
Funds transfer: recurring between DSB accounts Deb Knouft (deposits), Garett Schreiber (loans) More info >
Funds transfer: send out ACH Deb Knouft More info >
Funds transfer: DSBconnect Matt Taylor, Heather Deneault More info >
Funds verification Bookkeeping  
Garnishments/Levies/Warrants Pat Doyle  
Health Savings Accounts Deb Knouft More info >
IRA contributions/distributions Deb Knouft More info >
Letters of credit Garett Schreiber  
Lien release on vehicle Michael Carlson  
Loan advances: line of credit Thomas Noble, Garett Schreiber  
Loan payments: how to, problems, notices Thomas Noble  
Loan payoff: ag, commercial Thomas Noble  
Loan payoff: Freddie Mac retained, FHLB/MPF retained Gina Niehues  
Loan payoff: in-house mortgage Stephanie Lacey, Chelby Cummings  
Loan payoff: non-mortgage Any loan department employee  
Lost/stolen cards, checks Customer Service Reps More info >
Mortgage escrowing (taxes and insurance) Melissa Holliday  
Mortgage rates and application Any loan department employee Mortgage Center
Name change Customer Service Reps Form >
Notification of death Bookkeeping Form >
Digital statements and notices Matt Taylor, Heather Deneault  
Open new checking/savings account Any CSR or online Online opening
Overdraft Privilege status Sydney Bontrager  
Overdrafts and returns Sydney Bontrager More info >
Round Up Savings Customer Service Reps More info >
Safekeeping Cathy Wilson  
Statements Bookkeeping for mailed Online Statements > More info >
Stop payment Bookkeeping Form >
Tax statements, year-end Cathy Wilson  
Transfers/payments (ACH) from other banks Bookkeeping Forms >
U.S. savings bond redemptions Deb Knouft More info >
Wire transfers out / in Cathy Wilson, Pat Doyle Call our wire department during business hours 1-800-633-2423, or More Info >