Frequently Asked Questions About DSBconnect
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Bill Pay: timing of scheduling, delivery, funding
Scheduling: when you schedule a Bill Pay now, the date selected is the DELIVER BY date, not the SEND date. The DELIVER BY date is the projected date the payment will arrive to the payee, either electronically or by mailed check, depending solely on how that payee is set up.
Delivery Time: if a Bill Pay is sent electronically, it takes 2 days to arrive from the Processing Date. If a Bill Pay is sent by mailed check, it is subject to regular postal delivery, which is 5-7 days.
Funding: if a Bill Pay is sent electronically, the funds are debited on the Processing Date, which is 2 days before the Delivery date. If a Bill Pay is sent by mailed check, the funds are debited if and when the payee cashes or deposits that check and creates a clearing on your DSB checking account, just like a regular check that you would issue.
For maximum security, DSBconnect is coded to not allow passwords to be saved for future logins. It does, however, allow usernames to be remembered. You can click the “Remember Username” box on the login page to prefill your username for future logins. You also can click “Remember This Device” below the security question answer box. By selecting these two boxes, you will need to type only your password to login to DSBconnect
Person to Person (P2P)
P2P can be funded from DSB checking accounts only, not savings accounts. P2Ps are instant, real-time transfers and cannot be set up for scheduled or recurring transfers. Maximum transfer amount is $3,000. You can use P2P to send funds to an outside checking account you own that has a linked debit card; funds are transferred immediately. If your outside account is not a checking and/or if it does not have a linked debit card, you will need to use Move Money > External Transfers instead; funds are transferred in 2 days.
Click Move Money (web) or Transfers (app) > click green New Transaction bar > choose your funding account > next screen choose Add New Payee > next screen choose Person to Person > next screen type in receiver’s name and choose Email or Text Message (Mobile Phone) based on how you want to send to the receiver, and enter that receiver’s email address or mobile phone number > Add. Now you can schedule the transfer for any amount under $3,000 and send. The receiver immediately receives the email/text with a secure link to click, enters their full debit card number and card expiration date (you as the sender never see this), and if good, the transfer takes place immediately, and funds go to the Available Balance of the receiver’s bank account. Once that card number is entered, next time if you do a transfer to that person, it goes straight to the card/bank account, no action needed by receiver.
There is no Print button. To print list of your account, in My Accounts click the down-arrow icon at top and it will allow you to open or save that in .pdf. To print transactions, click the down-arrow icon > Download Format = PDF/Print > Start and End Dates > Download.
DSB is a contracted Web Connect bank with Inuit. That means we are contracted to provide export data movements from DSBconnect, saving it to a stand-alone .qbo or .qfx file, and then you can import that file from Quicken/QuickBooks. We are not a contracted Direct Connect bank with Intuit, in which Intuit can pull in new transaction data by logging in to DSBconnect.
To register for Online Statements and Notices: Login to DSBconnect > Documents > on the filter box, choose Statements, Notices, or All > choose your account(s) you want to register > skip date range and tax year alone > Apply. Next screen, you will want to read and accept the terms and do a test verify of a .pdf document > choose your account(s) one more time > Accept. Online statements/notices will be posted there from that date forward and no longer at www.csiesafe.com. Registrations for Online Statements and Notice must originate from the customer's login.
The only third party that DSB is contracted with for digital banking integration is Intuit for Quicken and QuickBooks. DSB digital users can use other third-party vendors, such as Venmo and Paypal, but it is up to the third-party vendor to connect to our bank and our processor. We do not block third-party vendors from accessing our digital banking. If you have connection issues with that vendor, you need to reach out to the third-party's support. Venmo users choose either instant or manual bank verification processes, and the success level of using those methods with DSB's digital banking is outside of the bank's direct control and support.
Even if you hide an account, that account balance will be included in the My Totals amount.