Frequently Asked Questions About DSBconnect
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
The only third party that DSB is contracted with for digital banking integration is Intuit for Quicken and QuickBooks. DSB digital users can use other third-party vendors, such as Every Dollar, Venmo and Paypal, but it is up to the third-party vendor to connect to our bank and our processor. We do not block third-party vendors from accessing our digital banking. If you have connection issues with that vendor, you need to reach out to the third-party's support. Venmo users choose either instant or manual bank verification processes, and the success level of using those methods with DSB's digital banking is outside of the bank's direct control and support. External Transfers on DSBconnect cannot be sent to Paypal.
Bill Pay: timing of scheduling, delivery, funding
Scheduling: when you schedule a Bill Pay now, the date selected is the DELIVER BY date, not the SEND date. The DELIVER BY date is the projected date the payment will arrive to the payee, either electronically or by mailed check, depending solely on how that payee is set up.
Delivery Time: if a Bill Pay is sent electronically, it takes 2 days to arrive from the Processing Date. If a Bill Pay is sent by mailed check, it is subject to regular postal delivery, which is 5-7 days.
Funding: if a Bill Pay is sent electronically, the funds are debited on the Processing Date, which is 2 days before the Delivery date. If a Bill Pay is sent by mailed check, the funds are debited if and when the payee cashes or deposits that check and creates a clearing on your DSB checking account, just like a regular check that you would issue.
If the FaceID icon is missing from the DSBconnect login screen on your DSB mobile banking app, you will need to login to DSB with your username and password. (If unsure, you can reset those yourself at the login screen, or contact the bank). Once you are logged in, click Profile in main menu > Login Settings. Locate the FaceID. Click the circle to select FaceID. The next screen will prompt you to enter your DSBconnect password. This is a security feature. A green bar should appear at bottom of screen to verify FaceID has been enabled.
You must have FaceID enabled in your iPhone settings to allow FaceID to open the DSB mobile app. This can be done by going to the Settings icon on the phone. Scroll until you find DSB Mobile, click it. FaceID selection should be in the “On” position (slide button to the right displaying green).
For maximum security, DSBconnect is coded to not allow passwords to be saved for future logins. It does, however, allow usernames to be remembered. You can click the “Remember Username” box on the login page to prefill your username for future logins. You also can click “Remember This Device” below the security question answer box. By selecting these two boxes, you will need to type only your password to login to DSBconnect
Person to Person (P2P)
P2P can be funded from DSB checking accounts only, not savings accounts. P2Ps are instant, real-time transfers and cannot be set up for scheduled or recurring transfers. The default limit is $3,000, and the bank can overrride, upon request, to $10,000 max. You can use P2P to send funds to an outside checking account you own that has a linked debit card; funds are transferred immediately. If your outside account is not a checking and/or if it does not have a linked debit card, you will need to use Move Money > External Transfers instead; funds are transferred in 2 days.
Click Move Money (web) or Transfers (app) > click green New Transaction bar > choose your funding account > next screen choose Add New Payee > next screen choose Person to Person > next screen type in receiver’s name and choose Email or Text Message (Mobile Phone) based on how you want to send to the receiver, and enter that receiver’s email address or mobile phone number > Add. Now you can schedule the transfer for any amount under $3,000 and send. The receiver immediately receives the email/text with a secure link to click, enters their full debit card number and card expiration date (you as the sender never see this), and if good, the transfer takes place immediately, and funds go to the Available Balance of the receiver’s bank account. Once that card number is entered, next time if you do a transfer to that person, it goes straight to the card/bank account, no action needed by receiver.
There is no Print button. To print list of your account, in My Accounts click the down-arrow icon at top and it will allow you to open or save that in .pdf. To print transactions, click the down-arrow icon > Download Format = PDF/Print > Start and End Dates > Download.
DSB is a contracted Web Connect bank with Inuit. That means we are contracted to provide export data movements from DSBconnect, saving it to a stand-alone .qbo or .qfx file, and then you can import that file from Quicken/QuickBooks. We are not a contracted Direct Connect bank with Intuit, in which Intuit can pull in new transaction data by logging in to DSBconnect.
To register for Online Statements and Notices: Login to DSBconnect > Documents > on the filter box, choose Statements, Notices, or All > choose your account(s) you want to register > skip date range and tax year alone > Apply. Next screen, you will want to read and accept the terms and do a test verify of a .pdf document > choose your account(s) one more time > Accept. Online statements/notices will be posted there from that date forward and no longer at www.csiesafe.com. Registrations for Online Statements and Notice must originate from the customer's login.
ACCOUNT OWNER SET-UP
Login to DSBconnect and click the Manage Profile link at top of menu. Next screen, on right side, click the plus sign “+” next to Sub-Users. It will present a screen to type in full name of the sub-user, the sub-user’s email address, how you want sub-user’s name to display to you, and a temporary invite answer (security code) that you will need to reveal to your sub-user. At bottom in “Grant Access to Accounts”, click the plus sign > next screen click the boxes of the accounts you want sub-user to access > continue. An email will be sent to sub-user.
Sub-user gets the email, clicks the link, enters your invite answer you have provided. Sub-user will choose Username, Password, security answers, and accept the terms. Login completed.
ADJUSTMENT BY ACCOUNT HOLDER
Once sub-user has set up a login, now you as the owner can login as you again and click Manage Profile > Sub-Users and see sub-user name. Click it. At bottom will be the account(s) you assigned. Click the Edit link. This is where you can turn on/off the functions sub-user can do, such as Transfer In/Transfer Out > Save.
The only third party that DSB is contracted with for digital banking integration is Intuit for Quicken and QuickBooks. DSB digital users can use other third-party vendors, such as Every Dollar, Venmo and Paypal, but it is up to the third-party vendor to connect to our bank and our processor. We do not block third-party vendors from accessing our digital banking. If you have connection issues with that vendor, you need to reach out to the third-party's support. Venmo users choose either instant or manual bank verification processes, and the success level of using those methods with DSB's digital banking is outside of the bank's direct control and support.
Even if you hide an account, that account balance will be included in the My Totals amount.
Consumers with accounts at banks that are part of the Zelle network can access the service through their bank's mobile app and web site. Denison State Bank is not a member of the Zelle network. However, DSB customers can use the standalone Zelle mobile banking app, only on a mobile phone, to send money to users who have accounts at banks that are part of the Zelle network. Limits apply. DSB plays no part in these transaction, other than servicing the sending (funding) account and/or the receiving (depository) account.