DSBconnect Bill Pay and Presentment
The following explains how Bill Pay and Presentment works, plus more is posted at Bill Pay My Way. Once you are registered for DSBconnect, you can click the "Help" link in top right corner, then choose the bill payment section. If you register for this bill pay service, these Terms and Conditions will be disclosed to you.
What is DSB Online/Mobile Bill Pay and Presentment?
If you are a checking account holder, you can generate payments to payees and people through our bill paying service, FIS. You initiate the bill payment online or mobile, and the bill paying service pays the bill on your behalf using their funds first, and then they debit your checking account to get reimbursed. View a quick video about Bill Pay.
What does it cost to use the service?
The service is free and unlimited to all users. Fees for stop-payment orders and overdraft/NSFs apply.
How does Bill Pay work?
Once you are fully registered to use Bill Pay (see instructions below), login from a browser or on our mobile banking app. You first set up a profile for each payee. You only have to establish a payee profile one time - not each time you pay a bill to that payee. Be sure to key in the full account number you have with the payee, including full account numbers on bank accounts and credit cards. Once the profile is set up, you can schedule a payment to that payee whenever you want. You continue to receive your invoices and statements from payees just as you always have (and, you can also set up e-bills from participating payees to be sent -- or "presented" -- directly to your DSB Bill Pay and Presentment service: look for the "Set-Up Ebill" icon"). Instead of writing a check to the payee and delivering it in person or mailing it, you schedule your payment through the Bill Pay service. When you are ready to schedule a payment, you select the payee from your list, type in the payment amount, select a payment schedule date, and submit. You can select whatever DSB checking account you have to fund your payment.
The first action the bill paying service will do is issue a payment on your behalf directly to the payee, using their own funds. Your payments are protected and on-time with us. If the payee can accept electronic ACH payments, the payment will be delivered to the payee electronically within 3 full business days after the scheduled payment Date. If the payee cannot accept electronic ACH payments, the payment will be delivered to the payee by paper check (called a "manual" payment) within 6 full business days after the scheduled payment date. The bank has no control on how a payee chooses to accept payments scheduled through this service. The account number you have with the payee will be recorded on the form of payment to ensure proper credit is made to your account.
The funds to make a payment will be automatically debited from your designated DSB checking account two business days after the scheduled payment date. This means your account will always be debited the amount before the payment actually arrives to the payee, decreasing the float time on your payment.
How can I ensure the payee received proper payment?
On a browser login to www.dsbks.com > Bill Pay > in the alpha list of payees, left-click in the payee's box > History. Status column shows payment status; the Type column has images of cleared Bill Pay checks.
Look at your regular statement you get from your payee. You should see proof of payment on the statement. Remember: Your DSB checking account will be debited the payment amount within 2 full business days of the scheduled payment date, so do not use that debit to mean the payment was received by the payee. If the payee reports to you that payment was not received, notify DSB and we will intervene to find out what happened and resolve the issue.
You can set up email alerts with the Bill Pay site to be sent once payments are produced and sent -- but it does not confirm if the payment was received by the payee.
Does DSB Bill Pay save me time and money?
There is an old saying that "time is money." Not only is this service free and unlimited, but think of all the costs of traditional check writing:
Checks: Most consumers have to buy their own paper checks, usually costing at least a nickel each. With Bill Pay, the Bill Paying Service issues the payment on your behalf, either by electronic ACH or by their own paper check. That means you won't be issuing your own checks.
Postage: With Bill Pay, the Bill Paying Service issues the payment, not you. So now you do not have to spend money on first-class postage stamps as you did with traditional bill paying.
Time: Think how much time you spend writing routine checks, stuffing and sealing envelopes, buying stamps, putting payments into the mail, and waiting for days for the check to clear your account. With Bill Pay, you have a much shorter lag time between when your payment processes, when the payment amount debits your account, and when the payment is received by the payee.
What do I need to use DSB Bill Pay?
First, you must be a registered user of DSBconnect. Then, login to DSB Online/Mobile and click the "Bill Pay" link and follow the registration instructions. You can immediately being using the service once you have registered.
Other requirements for DSB Bill Pay:
- You must be a direct owner or authorized payor of the DSB checking account designated as your Bill Pay funding account (you can select more than one funding checking account by notifying the DSB Online department or using the automated "Add a Funding Account" feature, which takes longer than if you contacted us directly).
- You can access the Bill Pay service from a browser login to www.dsbks.com or using our mobile banking app.
- You must use a supported browser.
- Submitted registrations are automatically approved but are subject to bank review. Past transactional histories will be considered, including overdraft histories. The bank reserves the right to refuse this service to any customer based on past transaction history.
When can I use DSB Bill Pay?
Bill Pay can be accessed any time of day, with the exception of weekly maintenance time on Sunday mornings from 2:00 to 6:00 a.m. CST. Cut-off time for next-day payment production is 9:00 p.m. CST, Monday-Friday and Sunday (not on Saturday and federal holidays).
Who can I pay and how often?
You can pay any payee in the United States. It is recommended that you not pay taxes using Bill Pay. You can schedule one-time single payment, or you can schedule recurring payments of the same amount to the same payee on a certain frequency.
Can I stop a scheduled payment?
Yes, but only on paper check payments. (If payment was sent electronic, you have to contact the payee to work out a refund or credit to your account there.) To place stop payment on a paper check Bill Pay, call us at 1-800-633-2423 during weekday business hours. When the order is processed, your funds will be credited back to your DSB account within 3 business days. The stop-payment order fee charged by the bill pay company (not by DSB) is $25.00 and will be collected from your DSB account on the 8th of the following month.
Can I fund payments from more than one DSB account?
Yes. The easiest way is to contact the Digital Banking department with your request. If you wish to do it yourself and go through the longer security procedure, when logged in on a browser, click "Bill Pay." Next screen, on right-hand column, click "Manage funding accounts" on right-hand side.